Privacy Policy

This Privacy Policy explains how Divine Teppich collects, uses, and safeguards personal information when you visit our website, enquire about a gallery piece, book a private consultation, or commission a bespoke carpet.

It applies to information you share with our concierge and to limited technical data gathered to keep the site secure and the galleries performing as they should.

We collect information you provide directly when completing contact forms, booking consultations, subscribing to our newsletter, or requesting a bespoke briefing. This may include your name, email address, telephone number, location, and interior design preferences.

We may also collect limited technical data such as browser type, device, and pages viewed. That data is used only to keep the site secure and to improve how our galleries load and display.

• Identity and contact details you enter on forms or share with concierge.
• Project notes such as room dimensions, palette, and material preferences.
• Appointment details when you book a private design session.
• Technical logs needed for security, performance, and error diagnosis.

Personal details are used exclusively to serve your enquiry or commission — never as a commodity. We do not build marketing profiles to sell to others.

• To schedule and fulfil private design consultations.
• To process bespoke hand-knotted carpet orders and send status updates.
• To deliver newsletter updates on collections and the atelier (you may unsubscribe at any time).
• To enhance website functionality and the browsing experience.

We never sell, rent, or trade client information to third parties. Data shared during consultations remains confidential and is used only to fulfil your order and provide tailored concierge design services.

Where a specialist — a weaver, finisher, or logistics partner — must see part of a brief to complete the work, they receive only what is required for that task.

We implement industry-standard security measures to safeguard personal information against unauthorised access, disclosure, or alteration. Access is limited to those who need it to complete your request.

We keep records for as long as they are needed to fulfil the commission, meet legal or accounting duties, and answer aftercare questions. When they are no longer required, we delete or anonymise them.

You may ask us what information we hold, request a correction, or ask us to stop using your details for newsletters. Essential records tied to an active order may need to be kept until the work is complete.

For questions about this Privacy Policy or your personal data, please write to our concierge at sales@divineteppich.com.