Shipping Policy

This Shipping Policy covers how Divine Teppich packs, insures, and delivers gallery carpets and bespoke commissions. Returns after delivery are governed by our Return Policy. Cancellation before dispatch is governed by our Cancellation Policy.

Divine Teppich provides fully insured, white-glove global shipping for all hand-knotted luxury carpets and bespoke architectural creations. Each shipment is packed in climate-controlled protective casing to guarantee pristine arrival.

Delivery method depends on destination and the size of the piece. We will confirm the arrangement before the carpet leaves the atelier.

Carpets are rolled, wrapped, and sealed to protect pile, edges, and colour. Packaging is designed for long-haul transit and for a clean presentation when the piece is unrolled in your space.

Please keep the outer casing and inner wrapping until you have inspected the carpet. They may be needed if a transit claim arises.

Upon delivery, you or an authorised representative should inspect the packaging. In the unlikely event of transit damage, please notify our concierge within 48 hours so we can assist immediately and process any claim.

Do not refuse a white-glove delivery without photographing the packaging. Keep all materials until we confirm the next step.

• Photograph the outer casing on arrival, including any scuffs, tears, or crushed corners.
• Note the condition on the carrier paperwork if damage is visible before the piece is brought inside.
• Unroll only after the outer inspection, on a clean, dry floor.
• Write to concierge within 48 hours with photographs and your order reference.

Dispatch dates for gallery pieces depend on availability and destination. Bespoke commissions ship after weaving, finishing, and quality review.

We share tracking and delivery windows once a carpet is released from the atelier. Handwork and international logistics can shift a date; we will update you if they do.

International deliveries may be subject to import duties, taxes, or local formalities. Where these apply, they are the receiver’s responsibility unless we have agreed otherwise in writing before dispatch.

For delivery questions or to report transit damage, write to sales@divineteppich.com, message us on WhatsApp, or call +91 84310 31857.